Privacy policy
(EFFECTIVE AS OF Nov 27, 2025)
This Privacy Policy applies to the sites, services and apps operated by Hearview and its corporate affiliates ("Services"). This Privacy Policy uses the terms "our" "us" and "we" to refer to Hearview and "you" or "user(s)" to refer to individuals described by the information that Hearview collects and uses.
By using or accessing the Services, you acknowledge that we will collect, use, and share your information as described in this Privacy Policy. You have choices about whether to provide us with information and how we use that information. You may choose not to provide us with information, but your choice(s) may prevent you from using the Services or limit your use of certain features.
We're constantly trying to improve our Services, so we may need to update this Privacy Policy. We may update this Privacy Policy to reflect changes in the law, the Services, our companies or advances in technology. We will alert you to a change by placing a notice on the Services or by sending an email. Our use of the information we collect is subject to the Privacy Policy in effect at the time such information is used.
Privacy Policy Table of the Contents
1. Information We collect
2. How We Use Information & Lawful Bases
3. Location of Data Processing
4. Retention of Personal Data/Information
5. Information Sharing
6. Data Security
7. Exceptions with authorized consent
8. Complaints
9. Children's Privacy
10. Contact Information
1. Information We Collect
Some of the information we collect is provided by you, some is collected automatically (typically from devices) and some may be collected from other sources.
When you use the Services you often provide information to us, examples (including but not limited) of the information you may provide are:
Create an account: If you create an account, you will provide us with your name, email address and you will create a password for future logins.
Sign up: When you sign up, you will provide us with your email address, in order you can subscribe our updated goods information timely.
Purchases: When you make a purchase, you will provide us with your name, email address, phone number, physical address in order to delivery your goods.
Payment：When you pay the order, you will provide us the Express checkout information (such as: the shop Pay information or amazon pay information or G pay information) or the credit card number, Expiration date, Security code, Name on card or other card information. We also will collect your payment card, Billing address（the First name, last name, Address, phone number）and other payment information.
Customer Service: If you contact our customer service department, you may need to provide us with additional information so that we can respond to your questions or concerns as completely and thoroughly as possible.
Track and Return Orders: If you check your order status or start a return, you will provide us with your order number, email address and other necessary information.
B. Information We Collect Automatically
When you use the Services, such as when you use our apps, we automatically collect information about how you use the Services and the devices you use to access the Services. Examples (including but not limited) of the information we collect automatically are:
· Location information-we and our service providers may automatically collect general location information from your computer or mobile device. We will ask your permission before collecting your precise GPS location information.
· Unique Device Identifiers, including MAC Address, Ad IDs, device model and device attributes, such as operating system and browser type
· Usage Data, such as: web log data, referring and exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used our Services, the frequency of your use of our Services, error logs, and other similar information.
· Cookies and Related Technologies：We may use cookies, which are text files containing small amounts of information that are downloaded on your device, or related technologies, such as web beacons, local shared objects and tracking pixels to store or collect information ("Cookies"). Cookies can help us learn about your online activity including on other sites or services.
2. How We Use Information & Lawful Bases
In general, we collect, use and store ("process") your information to provide the Services, to fix and improve the Services, to develop new services, and to optimize user experience, conduct internal data analysis, and fulfill legal obligations.
3. Location of Data Processing
Information that we collect and use is normally processed in the United States. By using the Services, you:
· Acknowledge that your information will be processed as described in this Privacy Policy; and
· Consent to having your information transferred to our affiliates and facilities in the United States or elsewhere or to facilities of third parties with whom we share information as described in this Privacy Policy.
4. Retention of Personal Data/Information
We keep your information for the time period required to complete the purposes for which it is processed or satisfy legal retention requirements. The length of time for which we retain information depends on the purposes for which we collected and use it or the requirements of applicable laws.
5. Information Sharing
We do not rent, sell or share information except as described in this Privacy Policy. We may share your information as described in this section:
In some cases, we may share your data with partners, such as providing location-based services or conducting marketing campaigns.
We employ other companies and people to perform tasks on our behalf and need to share information with them so they can perform tasks and services. For example, we may use a cloud services provider to deal with the data.
We may share your information with other companies under common ownership or control with us. These companies use your information as described in this Privacy Policy.
We reserve the right to access, read, preserve, and disclose any information that we in good faith believe is necessary to comply with law or court order; enforce or apply our Terms of Service and other agreements; or protect the rights, property, or safety of us, our employees, our users, or others.
We may share your information in other ways if you have asked us to do so or have given consent.
6. Data Security
We implement reasonable technical and administrative measures to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.
We will take reasonable and feasible measures to avoid collecting irrelevant personal information to the best of our ability. We will only retain your personal information for as long as necessary to fulfill the purposes described in this Policy, unless there is a mandatory retention requirement by law.
When, unfortunately, a personal information security incident occurs, we will inform you in a timely manner according to the requirements of laws and regulations about: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions for you to independently prevent and reduce the risk, and the remedial measures for you. We will inform you of the incident by mail, correspondence, telephone, or push notification. When it is difficult to inform the subjects of personal information one by one, we will issue announcements in a reasonable and effective way. Meanwhile, we will report the disposing of personal information security incidents as required by the regulatory authorities.
7. Exceptions with authorized consent
We will share, transfer or publicly disclose your personal information in the necessary manner without your consent in the following special circumstances:
7.1 Directly related to national security and naional defense security;
7.2 Directly related to public security, public health and major public interests;
7.3 Directly related to criminal investigation, prosecution, trial and execution of judgment;
7.4 For the purpose of safeguarding your life, property and other significant legal rights and interests or those of others, but where it is difficult to obtain your own consent;
7.5 The personal information collected is disclosed by yourself to the public at your own discretion;
7.6 Personal information collected from legitimate publicly disclosed information, e.g., legitimate news reports, goverment information disclosure, and other sources;
7.7 Other circumstances specified by laws and regulations.
According to applicable laws, please be aware that, if we take technical measures and other necessary measures to process personal information, which disables the data recipient to re-identify specific individuals and makes the data unrecoverable, we are not obliged to inform you of the sharing, transfer and public disclosure of such processed data and seek your consent.
8.Complaints
We are committed to resolving valid complaints about your privacy and our collection or use of your personal data or information. For questions or complaints regarding our data use practices or Privacy Policy, please contact us using the email address listed in this Privacy Policy.
9. Children's Privacy
We do not knowingly collect or solicit "personal information" from minors. If you are a minor, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a minor, we will delete that information.
If you have not reached your country's age of majority (i.e. able to enter a contract), you should use the Services with permission from your parent(s) or guardian(s).
10. Contact Information
If you have any questions or concerns regarding this Privacy Policy or the use of your data, please send a detailed message to the following email: customerservice@hearview.ai.
