Terms of service
Terms of Service
(EFFECTIVE AS OF NOV 27, 2025)
The Terms of Service(“TOS”) together with our privacy policy and other policies ("Additional Policies") are a legal agreement (“Agreement”) between you ( Collectively，“you”，or“your”) and 【Hearview】, its parents, subsidiaries, affiliates, representatives, officers, and directors (collectively, “us”, “we”, or “our”), as owner of 【www.hearview.ai】(the “Website”), and govern your use of the Website.
Please read this TOS carefully before using the Website and any online services software or apps，purchasing goods (collectively “Services”) provided by Hearview. By using or continuing to use our Services, you agree to be bound by and accept the TOS in effect at the time of such use. Your use of our Services is expressly conditioned upon your agreement to these TOS.
We may make changes to these TOS in our sole discretion, by updating this posting on our Website without notice to you. Your continued use of our Website following the posting of a new version of the TOS constitutes your acceptance of any such changes. Accordingly, whenever you visit our Website, check to see if a new version has been posted. If you do not agree to any of the changes, do not continue to use or access the Services, and Hearview reserves the right to remove your account and terminate your access to the Services.
Unless otherwise permitted by Applicable Laws, you agree that any change will only apply to Disputes that arise after the effective date of such change.
1. License Grant
We grant you a personal, revocable, limited, non-exclusive, and non-transferable license to use the Services only for your personal use, which does not include activities related to any commercial or professional activity, provided that you comply with the terms and conditions of this TOS. Notwithstanding the foregoing, you may not modify, copy, translate, decompile, distribute, disassemble, broadcast, transmit, publish, remove, license, sublicense, transfer, sell, frame, exploit, rent, lease, or otherwise use the Services in any manner not expressly permitted herein.
2. User Requirements
2.1 Eligibility:
You represent and warrant that: (a) you are at least 18 years old (or the age of majority set by Applicable Laws, if greater than 18), (b) you can form legally binding contracts under relevant Applicable Laws, and (c) all registration information you submit is accurate, truthful,
If your use of the Services is prohibited by Applicable Laws, your right to access the Services is revoked and you may not use the Services.
2.2 Representations and Warranties
You represent and warrant that you will comply with all applicable laws, rules, regulations, ordinances, orders, licenses, permits, judgments, decisions, and other requirements, of any governmental authority, whether domestic, international, federal, state, local or provincial, and whether in effect now or in the future and as may be amended from time to time ("Applicable Laws") including with respect to e-commerce, privacy, intellectual property, use of the Services. Including but not limited to all the User Policies whether in existence now or later introduced.
3. Password and Account Security
If You register with us or create an account, you are required to keep your account (including any sub-account) and password secure and are responsible for all activity, liability, and damage resulting from your failure to maintain password confidentiality. Selling, transferring and assigning your account or any account rights are not allowed.
Usernames and passwords must be personal and unique that do not violate the rights of any person or entity. We may reject the use of any password, username, or email address for any reason in our sole discretion. You are solely responsible for your registration information and for updating and maintaining it. We do not review accounts for authenticity, and are not responsible for any unauthorized accounts that may appear on the Service.
4. Purchasing Goods
4.1 Placing your order
1) Once you have selected the goods which you would like, you will be asked to log in the Website.
2) When you place an order for goods via the Services, your order constitutes an offer to purchase goods from us. Where your order more than one item, your order comprises a series of offers for each item individually.
3) After placing an order with us, you will access an order confirmation and payment webpage. The Order Confirmation and payment set out the final details of the order which you have submitted to the Services. Please take care when placing your order, as you will be unable to add to or amend your order after we send the Order Confirmations.
4.2 Order Acceptance
Although we hope to be able to supply all goods ordered, we reserve the right, at our sole discretion, not to accept any offer. If we reject your order, we will notify you as soon as possible.
4.3 Payment
You need to pay the amount from your credit card and other future forms of payment available. You may receive a billing email.
Except where otherwise set out in the relevant policy, the price payable by you for the goods is the price given by the Services at the time you place your order. Applicable taxes, discounts and the delivery fee (if any) will be added at the payment page.
4.4 Shipping and Delivery
You can check and follow the tracking number that you may use to track your order on our delivery service provider’s Website or our Website (if any) and obtain an estimated delivery date.
The goods will be delivered by a carrier to the delivery address specified by you during the order process. The risk of loss of all goods purchased from the Website passes to you upon Hearview's delivery to the carrier. The title for such items passes to you upon Hearview‘s delivery to you.
We do our best to ensure timely deliveries, but please note that shipments can occasionally bedelayed due to major holidays or unforeseen circumstances. Tracking numbers will bbe provided for all orders.
If the shipping and delivery content here is inconsistent with the Shipping Policy showed on the Website, the Shipping Policy shall prevail.
5 Cancelling an order and Returning or exchanging goods
5.1 Cancelling an order
You can cancel your order before we ship the goods. It is not allowed to cancel the order before you receive the goods after we ship the goods. If you are not happy with the goods after receiving and need to return or exchange the goods, please deal with it according to the following contents of 5.2 Returning or exchanging goods.
5.2 Returning or exchanging goods:
Goods returned for refund or exchange must be returned to us the same way we sent them to you—in means that the goods should be in their original condition, with the original contents (such as: original receipt, goods box and all print materials), and you should guarantee returns must be shipped back within 15 days of receiving your goods, we will not accept returns or exchanges for any reason after 15 days. You are responsible for all shipping and handling charges on returned items unless the goods was shipped to you in error by us. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
We will exchange it or provide a full refund of your purchase price, less the original shipping and handling costs if the returned goods meet our return requirements. If we receive returned goods in a condition that doesn't meet our return requirements, we will decline the return and the refunds or the exchange will not be given in this situation. Please note that the return policy applies only to products you purchase directly from us.
Refunds are processed with approximately【 15 】business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE. If the refund content here is inconsistent with the Refund Policy showed on the Website, the Refund Policy shall prevail.
We explicitly reserve the right to reject any order and/or cancel any purchase at any time, subject to any applicable refund: (i) the goods are not available/not in stock; (ii) the data you provide to us in connection with your purchase is incorrect or cannot be checked; (iii) your order is marked as suspicious or otherwise suggestive of fraud or illegality by our security systems; (iv) we have reason to believe that your purchase is intended for a further commercial activity; (v) there has been an error in the indicated price of the goods; (vi) we have reason to believe that you are under the age of majority in your jurisdiction of residence and do not have parental consent; or (vii) we cannot deliver the goods to the address you have provided.
6. Content You Submit.
Any notes, messages, suggestions, or other materials which you submit to us must not harass, slander, libel, defame, threaten, or otherwise violate any rights of any third-parties. These materials must not infringe the intellectual property rights, privacy rights, rights of publicity, or other proprietary rights of any person or entity.
You grant us a non-exclusive, unrestricted, unconditional, unlimited, cost-free, perpetual, irrevocable right and license to use, reproduce, copy, sell, re-sell, modify, alter, publish, publicly display, publicly perform, record, post, translate, transmit, broadcast, disclose, distribute, make derivative works of, and otherwise use the Content, such that Hearview shall be and is entitled to use such Content for any type of use and exploit in any manner whatsoever, including promotional purposes and advertising, in perpetuity, in any and all media whether now known or hereafter devised, without any compensation to you.
7. Information About the Website and the Goods
(1) We try to make sure that all information on the Services, including descriptions of our goods and listed prices, is accurate and correct at all times. However, mistakes do happen. We will try to resolve all errors in information on the Services as soon as reasonably possible and if We think that such an error has affected your order, we will make reasonable efforts to notify you via the contact information you provided to us on your account or during your order.
(2) Buying goods over the internet provides a different shopping experience from buying in-store. In particular, please be aware that:
(i) The colors of goods, the sizes, the shapes of the goods, the pictures and images on the Services are for illustration purposes only – for an accurate description of any details of what is included with the item, please refer to the corresponding written description;
(ii) We will do our best to arrange delivery of your goods within a reasonable time of ordering, but please note that all tracking information is provided to us by our delivery service provider and are estimates of delivery only;
(iii) We reserve the right to adjust prices, goods and special offers and develop product promotions at our discretion.
8. Intellectual Property
Hearview owns all right, title, and interest in and to its Services, including all rights under patent, copyright, trade secret, trademark, or unfair competition law, and any and all other proprietary rights, including all applications, renewals, extensions, and restorations thereof. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble, or otherwise attempt to derive source code from any Application. Unauthorized use of Hearview, any using of these materials in any capacity that violates the Intellectual rights owned by Hearview is prohibited. All rights to pursue legal action against you are reserved.
9. Privacy Policy
We value your privacy protection, and we will handle your personal information according to our Privacy Policy. By using the Services, you agree that we may collect, use, disclose, store, and protect your personal information in accordance with our Privacy Policy.
10. Availability and Continuity of Service
You acknowledge and accept that Hearview reserves the right, at its own and complete discretion, to temporarily or permanently (i) suspend, terminate, or eliminate the Services, (ii) disable any access to the Services, and/or (iii) restrict, suspend, or terminate your account for any reason.
11. Links to Other Sites
We are not responsible for third parties or their content, advertisement(s), apps or sites (“Third-Party Services”). Our Services may facilitate access to other sites or on-line social media networks or pages for your convenience. These Third- Party Services have not necessarily been reviewed by Hearview and are maintained by third parties over which Hearview exercises no control. This may include the ability to register or sign into our Services using third-party tools, and to post content on third-party sites and services using their plug-ins made available on our Services. Use caution when dealing with third parties and consult their terms of use and privacy policies. We take no responsibility for Third-party Services. Accordingly, Hearview expressly disclaims any responsibility for the content, the materials, the accuracy of the information, and/or the quality of the products or services provided by, available through, or advertised on these Third-Party Services. Moreover, inclusion of any links do not imply an endorsement with respect to any third party or any Website or the products or services provided by any third party.
12. Warranty Disclaimer
YOU HAVE CLEARLY ACKNOWLEDGED AND AGREED TO THE FOLLOWING DISCLAIMERS:
(1) YOU WILL FULLY UNDERTAKE RISKS AND CONSEQUENCES OF USING OUR SERVICES.
(2) WE DON’T GUARANTEE THE SERVICES WILL MEET YOUR REQUIREMENTS, NOR DOES IT GUARANTEE THAT THE SERVICES WILL NOT BE INTERRUPTED. THERE IS NO GUARANTEE FOR THE TIMELINESS, SECURITY AND MALFUNCTION OF THE SERVICES.
(3) WE DON’T BEAR ANY RESPONSIBILITY FOR THE INTERRUPTION OF THE SERVICES OR OTHER DEFECTS CAUSED BY FORCE MAJEURE OR ANY OTHER REASONS, EVENTS OR BEYOND OUR REASONABLE CONTROL, INCLUDING WITHOUT LIMITATION ANY DAMAGE OR INJURY CAUSED BY PERFORMANCE FAILURE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, OPERATION OR TRANSMISSION DELAY, COMPUTER VIRUS, FILE DAMAGE, COMMUNICATION LINE FAILURE, NETWORK OR SYSTEM FAILURE, LOSS OF YOUR PROFITS, LOSS OF ANY RECORDS OR DATA CAUSED BY THEFT, DESTRUCTION, UNAUTHORIZED ACCESS, ALTERATION, LOSS OR USE, AND ANY OTHER TANGIBLE OR INTANGIBLE LOSSES, BUT WE WILL USE COMMERCIALLY REASONABLE EFFORTS TO ASSIST YOU IN ORDER TO MITIGATE THE LOSS AND IMPACT ON YOU.
(4) WE ARE NOT RESPONSIBLE FOR ANY FAILURE OF USING THE SERVICES PROPERLY AND OTHER LOSSES CAUSED BY WRONG, INCOMPLETE, FALSE INFORMATION YOU PROVIDED TO US.
(5) WE DO NOT ASSUME ANY RESPONSIBILITY FOR THE CONTENT OF THE LINKED WEBSITES AND THEIR UPDATES AND CHANGES. WE DO NOT ASSUME ANY RESPONSIBILITY FOR THE USE AND CONTENT OF THESE WEBSITES.
(6) WE SHALL NOT BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER OF THE SERVICES.
13. Limitation of Liability
TO THE FULL EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, WARRANTY, STRICT LIABILITY, OR OTHERWISE) SHALL WE (OR ITS AFFILIATES OR LICENSORS) BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF THE WEBSITE, OR ANY GOODS PURCHASED FROM THE WEBSIT, EVEN IF WE, OUR AFFILIATES OR ANY OTHER PERSONS HAVE BEEN ADVISED OF THE POSSIBILITY OF THOSE COSTS OR DAMAGES.
NOTWITHSTANDING THE FOREGOING, TOTAL LIABILITY OF Hearview FOR ANY REASON WHATSOEVER RELATED TO USE OF THE WEBSITE OR GOODS PURCHASED FROM THE WEBSITE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN CONNECTION WITH THE SUBJECT MATTER OF THE PARTICULAR DISPUTE.
14. Indemnity
As permitted by applicable law, by using this application, You agree to defend, indemnify and hold harmless Hearview and its parent and affiliates, and their directors, employees and agents, against any loss, damage, liability, cost, expense (including legal fees) asserted by any third party and arising from: (i) your use of and access to the Services; (ii) any content you submit; (iii) your breach of any of these TOS; and (iii) your infringement of any third party rights, including without limitation any property, privacy or intellectual property rights.
15. Enforcement
You acknowledge that any breach, threatened or actual, of this TOS will cause irreparable injury to Hearview, such injury would not be quantifiable in monetary damages, and Hearview would not have an adequate remedy at law. You therefore agree that Hearview shall be entitled, in addition to other available remedies, to seek and be awarded an injunction or other appropriate equitable relief from a court of competent jurisdiction restraining any breach, threatened or actual, of your obligations under any provision of this TOS.
16. Force Majeure
We will shall not be liable for any delays or failures into performance any of our obligations under this Agreement by reasons, events or other matters resulting from acts beyond our reasonable control, including acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.
17. Wavier and Severability
Failure to insist on strict performance of any of the terms and conditions of this TOS will not operate as a waiver of any subsequent or other default or failure of performance. If any part of this TOS is determined to be invalid or unenforceable pursuant to applicable law or court order including, but not limited to, the warranty disclaimers and the liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most clearly matches the intent of the original provision and the remainder of this TOS shall continue in effect.
18. Applicable Law
THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF DELAWARE, USA. THE PARTIES AGREE THAT THE COURTS OF THE STATE OF DELAWARE SHALL HAVE EXCLUSIVE JURISDICTION OVER AND THE PARTIES AGREE TO SUBMIT TO THE COURTS OF THE STATE OF DELAWARE FOR DETERMINATION OF ANY DISPUTE, CLAIM, OR ACTION ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT.
BY ACCEPTING THIS TOS, YOU CONSENT TO A CLASS ACTION WAIVER.
19. Independent Party
You are an independent party. No joint venture, partnership, employment, or agency relationship exists between You and Hearview as a result of this TOS or your utilization of the Services.
20. Assignment
You agree that Hearview may assign all of its rights and duties under this Agreement to an Affiliate of Hearview or to a success in connection with any reorganization, merger, sale of assets or other transaction, and in such event, Hearview will notify you of such assignment by email or other written notification. You may not assign or transfer any rights under this Agreement without the prior written consent of us.
21. Entire Agreement
This TOS, the Privacy Policy, the additional Policies and any other agreement or terms or conditions for services, information, or licenses available through the Services represent the entire agreement between you and us with respect to use of the Services, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written between You and Hearview with respect to the Services.
22. Others
Headings are for convenience only.
