Refund policy

Refund Policy

(EFFECTIVE AS OF Nov 27, 2025)

Our goal is to ensure that every customer is satisfied with our products and services. If you are not satisfied with any product you have purchased, please refer to the following refund policy:

1. Refund Conditions:

Goods returned for refund must be returned to us the same way we sent them to you—in means that the goods should be in their original condition, with the original contents (such as: original receipt, goods box and all print materials);

Returns must be shipped back within 15 days of receiving your goods.

2. Refund Process:

Refund approval and processing may take some time.

3. Method of Refund:

Your refund will be credited back to the same payment method used to make the original purchase on the site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

A processing fee may apply.

4. Special Cases:

For exceptional circumstances, partial refunds or alternative solutions may be provided.

5. Contact Us:

If you have any questions or need further assistance, feel free to contact us.