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Telecommunications relay service for customer service calls at home

Telecommunications Relay Service for Customer Service Calls: A Practical Guide

by Hearview Team

July 16, 2026

Learn how to use telecommunications relay service (TRS) for customer service calls, including 711 relay, captioned telephone, and video relay options. This guide covers choosing the right relay, preparing account details, privacy considerations, call flow tips, and how to follow up in writing.